Refund & Payment Policy

1. Overview & Commercial Transparency

At Byte Operator, we operate with complete commercial clarity. Our engineering engagements are structured around clear sprint milestones, rigorous quality benchmarks, and transparent sign-offs to ensure clients only pay for verified progress and verified deliverables.

2. Milestone-Based Project Engagements

For fixed-scope engineering builds (e.g. headless storefront development, platform migrations, custom full-stack web applications), billing is structured into distinct sequential phases:

• Discovery & Architectural Deposit: Initial deposits allocated toward technical architecture planning, system specifications, and sprint scheduling are non-refundable once discovery kickoff has commenced.
• Phase & Sprint Milestones: Milestone payments are linked directly to demonstrable deliverables (e.g. design system sign-off, frontend staging demo, API integration completion). Upon delivery of each milestone, the client is provided a 14-day User Acceptance Testing (UAT) review period.
• Milestone Sign-Off: Once a milestone is formally reviewed, approved, or deployed to production, the associated sprint fee is considered earned and non-refundable.

3. 14-Day User Acceptance Testing (UAT) & Revision Guarantee

We stand firmly behind the quality of our code:

• Every sprint delivery includes dedicated revision and QA cycles to address any deviations from the agreed-upon technical specifications.
• If a deliverable fails to meet the documented criteria, our engineering team will remediate and correct the code at zero additional charge within the active sprint window.
• If a reproducible defect is identified within 30 days of production launch, we provide full complimentary bug-fix support.

4. Uncommenced Sprints & Project Adjustments

If a client chooses to cancel or reschedule a multi-phase project prior to the commencement of subsequent unworked sprint phases:

• Any advance funds deposited for uncommenced future sprints will be fully refunded or credited toward future engineering hours, less any incurred third-party licensing or resource allocation costs.
• Work completed up to the date of cancellation will be invoiced and handed over in full, including all source code repositories and documentation.

5. Service Credits & SLA Non-Performance

In the rare circumstance that Byte Operator is unable to deliver a specified core requirement due to internal technical failure that cannot be remediated during the revision window, the client will be offered a prorated service credit or partial refund corresponding to the unfulfilled component.

6. Refund Processing & Inquiries

Approved refunds are processed to the original payment method (bank wire, ACH, or credit card) within 5 to 10 business days. For billing questions or milestone inquiries, contact our billing department directly:

Byte Operator Finance & Accounts
Email: samiullah@byteoperator.com
Subject: Billing & Milestone Inquiry