Subscription & Cancellation Policy

1. Retainer & Subscription Models

Byte Operator offers ongoing engineering partnerships, dedicated developer pods, continuous Conversion Rate Optimization (CRO), and enterprise SLA support retainers to ensure your digital commerce and software platforms maintain peak performance and continuous feature velocity.

2. Billing Cycles & Invoicing

Monthly retainers and ongoing support subscriptions are billed on a recurring 30-day billing cycle in advance of each service period. Recurring invoices are generated and dispatched electronically with net-14 payment terms or automated payment processing via Stripe/Wire.

3. Dedicated Capacity & Rollover Hours

To ensure guaranteed developer availability and sub-second response SLA:

• Engineering retainer hours represent dedicated developer capacity reserved specifically for your brand during the active billing month.
• Clients are encouraged to utilize their allocated capacity within the active monthly cycle through prioritized backlog planning.
• Unless specified otherwise in your SOW, up to 20% of unused retainer hours from an active billing cycle may roll over into the immediately following month. Rollover hours expire after 60 days.

4. Cancellation & Retainer Modification Notice

We value long-term partnerships built on trust rather than restrictive lock-ins:

• Notice Period: Monthly retainer subscriptions may be modified, upgraded, downgraded, or cancelled with a thirty (30) calendar day written notice prior to the start of the next billing cycle.
• Notice Submission: Notice must be submitted via email to your dedicated Account Director or sent directly to samiullah@byteoperator.com.
• Active Month Fulfillment: During the 30-day notice period, our engineering team will continue delivering scheduled sprint backlog items and comprehensive offboarding documentation.

5. Retainer Pausing

Clients facing seasonal shifts or product freezes may request to pause their ongoing retainer for up to sixty (60) days per calendar year with 14 days advance written notice, preserving priority developer pod assignment upon resumption.

6. Offboarding & Handover Guarantee

Upon conclusion of any retainer agreement, Byte Operator guarantees a smooth, zero-disruption handover:

• Full transfer and sync of all git repositories, deployment pipelines, and environment variables.
• Detailed architectural and technical documentation detailing all active workflows and custom code modules.
• Revocation of internal staging keys and transfer of master ownership of all third-party accounts.

7. Support Contact

For inquiries regarding ongoing subscriptions, capacity adjustments, or cancellation requests:

Byte Operator Client Operations
Email: samiullah@byteoperator.com
Website: https://byteoperator.com